terms & conditions

By using our website, you agree to be bound by Pasenine Ltd’s Terms & Conditions, as stated below.
Pasenine Limited Trading as pace9
Contract for the Supply of Products or Services

The display of goods on the pace9’s site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and pace9 unless, and until, an email is sent by pace9 to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by pace9 of your offer to buy goods or services from pace9 and this acceptance is effective regardless of whether or not you receive the e-mail.
Pace9 are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
Site Information
Pace9 is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Pace9 disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Pace9 does not represent or warrant that the information accessible via this site is accurate, complete or current.
Processing of orders
Credit cards are debited before items are shipped or before services are activated by Pace9
You may purchase products from this site using a Mastercard, Visa, Delta, Switch, Maestro, Solo, or JCB card. Alternatively you may send a crossed cheque or international money order made payable to Pasenine Ltd. Or telegraphic transfer to: See account detais on the website.

All prices are in G.B. Pounds Sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.

Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Sales Tax
Value Added Tax (VAT) is calculated based on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
Delivery Arrangements
All goods are sold subject to availability. Your shopping basket displays the goods you have purchased and an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.
The delivery costs are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time, in working days. Additional time should be allowed where payment is made by cheque, as we will not despatch goods until the cheque has cleared.
All products supplied are covered by a manufacturer’s guarantee. Terms and conditions vary from product to product.
If you have received the goods and they are defective, damaged or not as specified on your order acknowledgement then please contact us within 7 days.
If you have a product that has become faulty within its warranty period please also contact us ASAP
if you need to return the goods please send them to the below address
Returns Department:
Pace9 Limited, 118 Plumstead Road, London SE18 7DW, United Kingdom
We will also need, with the returned product
1. Proof of purchases this can be a receipt or credit card statement Etc
2. description of the fault
3. Return name and address
We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded please provide us with a copy of the postage receipt.
Your Right To Cancel
You have the right to cancel your order within seven working days of delivery and return the goods supplied to us for a refund of the price of the goods. You must notify us in writing during this period of your intention to cancel by Letter to Pace9 Limited, 118 Plumstead Road, London SE18 7DW, United Kingdom or email: sales@pace9.com

Any goods supplied must be returned to address above at your own expense within the seven days of your notice to cancel. Providing the goods are returned in their original unused condition and the packaging is undamaged, you will receive a full refund of the price of the goods within 30 days of us receiving the goods back
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning the goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded please provide us with a copy of the postage receipt.
Customer Service
Should you have a complaint with the service or product we provide please contact Customer Services by e-mail: sales@pace9.com, post to the above address or fill out our online complaints form.

We aim to:
• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process
Limitation of Liability
Except as specifically stated on this site, neither pace9 nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts
It is a crime to use a false name, stolen or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
Pace9 reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Solar Technology International web site.
Trademarks and Copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of this website are the property of PACENINE LTD. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Links to / from 3rd Party Websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer

Complaints Policy for pace9 Solar System
Please download:
Complaints Policy pdf here …
Complaints Policy word doc here …